Each Player or his/her parent/legal guardian, where the Player is a minor, acknowledges that he/she has carefully read the terms below prior to making payment for participation in any game at the VGS premises.
It is mandatory to accept terms and conditions of VORTEX GAMING SANCTUARY (henceforth called VGS), a unit of Gaur & Nagi Limited, before commencing any activity/gameplay. The Players are requested to carefully read and understand the same, as it explains the inherent risks related to Virtual Reality Activities and other games at this centre. If the customer is a minor, his/her parent or guardian must read and understand the same before making the payment.
Use and experience of any and all activities at the premises of VGS implies the acceptance of all Rules, Regulations and Instructions from the VGS Team for safety, health and security.
Right to entry is reserved. VGS reserves the right to refuse entrance to, or evict from its premises, anyone found under the influence of alcohol/narcotic substance or drugs, or any person behaving in a violent manner or found violating any of these rules, engaging in illegal activities or failing to comply with any of VGS’s safety or security measures. VGS also reserves the right to deny access if a person is found physically unfit for any gameplay/VR experience/event.
Further, at its discretion, VGS shall have the right to conduct temperature checks on all Players and Visitors seeking entry to the VGS premises using thermal temperature scanners, and to refuse entry to any Player/Visitor found to have a temperature above normal human temperature. VGS reserves the right to request Players/Visitors to exit the premises if they are found to be exhibiting known symptoms of Covid.
This premises is under constant CCTV Surveillance.
VGS records video of this centre and may use the images and videos being taken for any marketing/promotional/security purposes as it may deem fit.
Waiting time for the Gameplays/ VR experiences/events available at the centre may vary based on the number of bookings at a particular time or on a particular day.
Children below the age of 14 years, accompanying Players or Visitors should not be left unattended. They should be supervised by a parent/guardian at all times within the VGS premises. VGS shall have no responsibility for the security or care of any such unattended children in the VGS premises. If the Player is accompanied by a child below the age of 14years, he/she shall not be allowed to participate in any game, unless there is someone (not being a staff member of VGS) to supervise the child. If the Player purchases a ticket despite being accompanied by a child below the age of 14 years, such a Player shall not be entitled to a refund or credits for the same.
The Participant agrees to pay the cost of, or indemnify and hold harmless, VGS and authorizes VGS to take all steps it considers reasonably necessary to protect the participant’s welfare in the event of his/her personal injury, including the administration of any emergency medical treatment and ambulance transportation.
In the event any Player and / or Visitor cause any physical injury to another person at the VGS premises, VGS shall not be responsible for such action. Further, if any Player or Visitor (who is not a minor) damages any equipment at the VGS premises as a result of irresponsible, deliberate or reckless behavior, the Player and/or Visitor causing such incident shall be liable to pay VGS for such damages. If a Player or Visitor (who is a minor) damages any equipment at the VGS premises, the parent/guardian of such Player or Visitor shall be liable to pay VGS for such damages, the extent of which shall be the sole discretion of VGS.
VGS shall not be responsible for the actions of other Players, Visitors or any other third parties at the VGS premises. If a dispute arises between Players or their Visitors, VGS shall have no responsibility or obligation to participate, mediate or indemnify any disputing party. Both the parties would be asked to leave the VGS premises to resolve their differences outside the premises.
In case of a gaming event where the Player has already made payment for the same, if the Player’s entry at the VGS premises or use of any VGS product at such premises is restricted due to unexpected closure of the premises or technical issues in the VGS product, VGS shall initiate a refund as per its cancellation and refund policy in effect at such point in time. However, if the VGS premises have been shut down pursuant to a Force Majeure Event, VGS shall not be liable to provide a refund of the paid amount. “Force Majeure Event” shall mean and include any event beyond VGS’s control, including (i) an Act of God, including but not limited to, flood, hurricane, cyclone, typhoon, drought, earthquake, volcanic activity, outbreak of infectious diseases which has an impact of frustrating the performance of this Agreement, and any other acts of God which are natural calamities (ii) transportation strike for a continuous period of seven (7) Business days (ii) nuclear, chemical or biological contamination (iii) war, civil commotion or terrorist act (iv) any act of State or other exercise of a sovereign, judicial or executive prerogative by Government of India, or any competent authority resulting in the appropriation of the assets of VGS or affecting the ability to open the premises.
VGS management reserves the right to change the pricing and terms and conditions without any notice.
All images & terminology used in all communications related to VGS are for creative, descriptive and representation purposes only.
Government taxes are applicable on all activities/gameplays.
